Dragon Ball FighterZ Open Beta closing as scheduled says Bandai Namco — what poor customer service
After announcing the Open Beta for Dragon Ball FighterZ may be extended a few more days after the game experienced a huge number of disconnects and network errors last weekend, developer Namco now says the Open Beta will be closing tomorrow (January 16th) as scheduled.
This after thousands of gamers are still complaining they pre-ordered the game, as one of the benefits was they could get into the Open Beta and test it out only to find, when it kicked off on Saturday, they couldn’t.
Initially, the Open Beta mess caused Namco to announce it may keep it going after tomorrow, so that those who did want to get a lot of game time in last weekend, and were not able to, still could.
“Our team is working hard on optimizing the Open Beta but ran into some issues that cannot be addressed in a short amount of time, so we are asking for your patience until the next server update.
“The current Open Beta will remain online and available so that the players who can log in and play it, can keep doing so.
“Please note, that if we cannot address the issues within a decent amount of time, we will consider extending the Open Beta of Dragon Ball FighterZ.”
Four hours ago, however, without any other news being released about the Dragon Ball FighterZ Open Beta, Namco’s Twitter account suddenly had an announcement that left fans asking “Huh?”:
As many gamers complained, the game simply does not seem to work on Xbox for a huge number of people trying to play it. So the announcement of ‘positive results’ left them a little bemused.
Others encouraged people to cancel their pre-order of the game, as today is the last day you can do that.
After all, if you couldn’t get on to play DragonBall FighterZ in the Open Beta, there is no guarantee you are going to have any better luck when the game releases on January 26 now is there?
Especially if Bandai Namco’s customer service continues to be as poor as this.
WARNING: @Xbox version still broken. Beware to those who PreOrdered, Your last chance of cancelling I believe is today or you will be charged! It is not wise to keep your order without proof that the game is actually working. Especially with 0 communication for Xbox! Sad day!😢
— Gawa (@GawaPrime) January 15, 2018
Heck, if it was my money, I think I would be canceling my pre-order too.